Can you use photos from my digital camera?

Yes, we can print images taken on most digital cameras. We can use .jpeg, .jpg, RAW images and most picture formats. For best results, make sure your camera is set on the highest resolution (largest size) possible.

Do I have to resize or crop my image?

No, we do that for you. It is best to send us the original image as it came from your camera and leave the rest to us. You get to see a proof before we print.

What about copyright?

If you shot the image yourself, you own the image. It is yours to do with what you will. All photographers and artists featured in our gallery have given their permission for their works to be reproduced and sold through our website.

How can I send you my image?

It is easy. Just upload your image when placing your order. Alternatively, you can email the image to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with instructions and contact details, or mail it on CD to: Canvas Charisma, Unit 3, 2-12 Knobel Court, Shailer Park Qld 4128. If you are having trouble uploading your image, please contact us.  For extra large images that are difficult to upload, send via www.yousendit.com

What is included in your prices?

All prices include GST. All canvas prints include: Red eye reduction (if required), A protective clear laminate & UV coating, Image cropping & sizing, Conversion to black & white or sepia (if requested) The “Ready to Hang” price also includes: Canvas stretched on quality timber frame with gallery wrap, mirror image or coloured wrap, Taped and corded ready to hang.

Can I ask a question about my image before I place an order?

Yes, ask away. Upload your image or email it to with your questions. We will take a look and come back to you with answers and/or suggestions.

How long before I get my order?

It takes around 2 or 3 working days for “Canvas Only” orders and around 7 working days for us to get your “Ready to Hang” order ready to go.

When and how do I pay for my order?

Once we receive your order, we will email you a proof. Payment is required when you are happy with the proof and give us the go ahead.

• Mastercard or Visa: If you entered your credit card details at the time of placing your order, we will process your payment. If not, call us on 07 3806 5041 to pay by credit card over the phone.

• Direct Deposit: BSB – 114-879 Account No – 057333535 Account Name: Ryjoe Holdings Pty Ltd Please use the job number on your proof as the reference

• Cheques can be mailed to: Canvas Charisma Unit 3, 2-12 Knobel Court Shailer Park Qld 4129. Once payment has been received, your order will be sent into production.

What about packaging and freight?

All orders are checked and packed carefully before sending. The freight cost will depend on the size of your package and where it is going. We will calculate your freight cost, and include it with the proof we email to you for approval. Our rates are as low as possible.

Where do you ship to?

We can send your order anywhere in Australia or outside of Australia. International customers, please contact us for a quote.

Can I get a discount?

Discounts are available for bulk orders.  Wholesale pricing is available to professional photographers and retail outlets. Give us a call or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .